As you know, staffing agencies require insurance that is tailored to their needs. One-size-fits-all insurance simply does not work. As you look at various companies to determine which might be the best match for your staffing agency insurance coverage, there are a few things to look out for.
Quality of Customer Service
Does the company make it easy for you to contact its representatives? The website should have a “Contact Us” section listing contact phone numbers and ideally, an email address and even a fax number. The company’s address should also be easy to find. Some staffing agency insurance companies may seem to have a dedicated customer service department per their websites. If not, ask insurers how they handle customer service.
Ease of Claims Process
After your agency has experienced an incident that requires you to file a claim, all you want is for the process to be easy and transparent. No tricks, no energy-sapping load of paperwork. Claims services that should be available are:
- Online reporting
- Postal mail
Staffing agencies must have insurance companies that understand their needs and are responsive to them. Quality of customer service and the ease of the claims process are two good ways to measure a company’s potential responsiveness to your needs.